Capture · Solution
Missed call recovery
A missed call triggers an instant WhatsApp message, a callback task and a record in the CRM, so the lead never sits in a call log nobody reads.
A missed call leaves almost nothing behind: a number and a timestamp. The follow-up depends entirely on someone noticing it, remembering what it was probably about, and calling back before the caller has already dialled the next name on their list.
That lead cost nothing to generate. It already trusted you enough to call once, which usually makes it easier to recover than a cold enquiry, and it is still lost by default in most businesses because nothing fires the moment the call goes unanswered.
We wire the missed call itself into the pipeline, so it becomes the trigger for the next message rather than an entry in a call log nobody reviews until the end of the week.
What we build
Instant WhatsApp message on a missed call
The moment a call rings out, a message goes to that number within seconds, honest about what happened rather than pretending someone is still trying to reach them.
A callback task, not an assumption
A task lands with the right person, timestamped, with the number and whatever context caller ID or an existing record can supply.
Qualification starts in the reply
If the caller replies, the conversation runs the same qualifying questions a portal or form enquiry would get, because a missed call is not a lower-intent lead, only one with less data attached.
One record, not three
The call, the message, the reply and the qualification answers all write to the same CRM record instead of living across a phone log, a WhatsApp thread and someone's memory.
Escalation when nothing comes back
No reply after the first message is not closed. It is queued for a second attempt on a delay, then handed to a person if that also goes quiet.
Worked examples
This solution, applied
Qualifying course and coaching enquiries before the enrolment deadline passes
A prospect who does not hear back this week enrols somewhere else. Here is how to qualify a course or coaching enquiry against real cohort dates and fit before admissions ever opens the thread.
Turning inbound clinic and dental enquiries into booked appointments
A website form or a WhatsApp message asking about a procedure is not yet a booking. Here is how to qualify it against real availability and insurance before reception ever opens the thread.
Why hospitality and event businesses lose the booking to response speed, not price
A wedding, corporate event or venue enquiry usually goes to whoever answers first with a real availability check, not whoever quoted the lowest number. Here is the sequence that answers before the enquiry goes cold.
FAQs
What people ask before scoping missed call recovery
How quickly does the follow-up message go out?
Within seconds of the call ending unanswered. The value decays fast, because the caller is very likely already dialling the next number on their list.
Does this need a new phone system?
Not usually. Most cloud telephony providers expose a missed call webhook, which is all this needs. Traditional PBX setups sometimes do not, and that is a constraint we check during scoping rather than assume.
Is it not intrusive to message someone who just called?
It is the opposite. They tried to reach you and you did not answer. A message that acknowledges the missed call and offers a time is a courtesy, provided it is clearly from you and offers an easy way to opt out.
Map your onboarding journey in thirty minutes
Bring the way leads reach you today. You leave with the sequence drawn out, the tools named and a realistic cost band, whether or not you build it with us.